In April 2009 the six former district Citizens Advice Bureaux in Cornwall merged into a single organisation known as CAB Cornwall. The governance of the operation was streamlined, but our clients can still find us at 10 Main Bureaux and 10 outreaches across the County. Please click on Get Advice in the menu above, then 'find details of our offices' to show your nearest bureau.
Our Principles and Aims
CAB Cornwall, as a member of the Citizens Advice service provides free, independent, confidential and impartial advice to individuals on their rights and responsibilities. It also values diversity, promotes equality and challenges discrimination.
Our twin Aims are to provide the advice people need for the problems they face, and improve the policies and practices that affect people’s lives, bringing to the attention of local and national government, issues and problems which are of common concern to large numbers of people.
To support the increasing need for Social Policy development within the County, CAB Cornwall has an on-going Campaigning for Change programme. Please click on Campaigning in the menu above for more detail.
Our Structure
Our volunteers and staff continue to help people resolve their legal, money and other problems by providing free information and advice, and by influencing policy makers.
Volunteers are our key resource and inevitably more are needed to cope with ever increasing demand. We continue to place the highest emphasis on our training programmes both for new and existing volunteers and staff.
Advice Services
We are working on our plans to make it easier for our clients to access the help we provide.
Our Telephone Access Centres in Redruth and Saltash have greatly increased our ability to deal with telephone enquiries, although the high demand for our service means we are unable to answer as many calls as we and our clients would like. We are planning two new telephone advice centres based in Redruth and Liskeard to strengthen and improve our telephone service.
We continue to maintain and develop links with a range of partners to tackle areas such as child poverty, family services, health issues, financial capability, community banking, housing and tenancies, debt and court representation.
During the year ended 31 March 2012 the CAB service was contacted by more than 22,000 individual clients in Cornwall who raised over 72,000 issues. We expect to see these statistics increase significantly in the current year.
Campaigning and Policy Work
The Citizens Advice service doesn’t just exist to provide advice in times of crisis – we also campaign for changes to policy and practice that benefit millions of people each year by preventing problems arising in the first place.
Click here to see our Governing Document (Memorandum and Articles of Association)
