To apply to be a CAB Cornwall volunteer in any of these roles, please email us at firstname.lastname@example.org to request an information pack on the role of your choice.
Please choose which role you wish to learn more about:
In order to become an adviser, it is first necessary to complete Gateway training.
As an Adviser you will:
Interview clients at drop-in sessions and apointments in the bureau, over the phone and at outreach sessions
Give information from the CAB online information system and other sources
Give advice explaining the choices and consequences the client faces
Give practical help by writing letters, making phone calls, completing forms and doing calculations
Keep records of all clients' cases
Prevent future problems by identifying issues that affect a lot of clients
Refer clients to other agencies if they are better placed to help
Depending on your background/experience you could represent clients at tribunals
Being a gateway assessor is a perfect way to get a taste for life in the bureau. You will get to see first hand how the service works and from there you can decide if you want to move into an Adviser role or continue as a Gateway Assessor.
As a Gateway Assessor you will:
Take phone calls from clients throughout Cornwall
Use a script and online questionnaire to obtain information about the client and their problems
Send out basic information
Inform clients of critical deadlines relating to their enquiry
Campaigners, or Social Policy Co-ordinators, use information from problems brought to the bureau by clients to help bring about real change by influencing local and national policy. This is a flexible role, which can sometimes be partly carried out away from the bureau and outside of their operating hours.
This role can involve:
Completing and collating evidence forms that record information about problems clients experience
Identifying and raising issues in the bureau and at meetings
Training staff and volunteeres in spotting particular issues and completing evidence forms
Conducting research and writing reports on local issues
Media campaigning and liaising with other bureaux and agencies to provide a voice for clients